Legal Notice & Terms and Conditions

Mad About Electrics Standard Terms and Conditions:

General

-Estimates are valid for 30 days from the date of issue. This estimate is based on all the agreed work being carried out. Therefore, any reduction in the work/s detailed in the estimate will require an updated estimate.

-All orders for Goods and Services, whether verbal or in writing, shall be deemed to be acceptance of these Terms and Conditions.

-MAD About Electrics reserves the right to withdraw or amend any estimate without notice at any time.

-Upon accepting our estimate, MAD About Electrics will order the Goods as detailed in the estimate. If the client cancels the order after it is placed, the client will be liable for any costs incurred by Mad About Electrics for goods or time to that date.

-The person giving instructions to MAD About Electrics or ordering work or materials will personally be deemed to be the client unless it is made clear and agreed by the actual client to MAD About Electrics who the client is.

-We assume all approval required to permit this work to proceed, i.e., landlord, local authority, etc., has been given before our work commences. Therefore, it is the client's responsibility to obtain all necessary permissions, licenses and consents required before the commencement of the services, the cost of which shall be the client's sole responsibility.

-Before any work is carried out, we recommend visiting the site to confirm the specifications with the client. All estimates are provisional sums unless a site survey has been carried out with full drawings.

-Unless stated otherwise, the costs provided in this estimate assume standard working hours between the hours of 07:30 hrs - 16:30 hrs Monday to Friday inclusive. Work required outside these hours may attract out-of-hours rates. In addition, the costs provided in the estimate assume continuous and unhindered access to the site by prior arrangement with you. 

-Delays caused by others will be subject to an additional charge of £240.00 plus VAT per day labour plus any other applicable costs incurred by MAD About Electrics.

-Any parking charges will be the client's responsibility and would be added to this estimate unless paid for by the client upfront.

-All accessories (switches, sockets, etc.) included in this estimate are white plastic unless otherwise stated. Alternative finishes can be estimated separately. Alternative light fittings can also be estimated independently.

-The above estimate assumes that the correct main earth water and gas bonding is already installed and the correct RCD (if required) protection is installed. If this is not the case, we will provide an estimate for the additional work. 

-You need an additional TV booster to make your TV system work correctly. If this issue applies to the work we are carrying out, we will advise you of the issue and advise of the additional costs before carrying out the work.

-If required, any sub-main supply/outdoor cabling will need digging in and laying in the ground as per wiring regulations. Once the cable has been installed, the cable route will need to be made good. This work has not been allowed and will not be carried out by MAD About Electrics.

-Any works not mentioned explicitly within this estimate are deemed not to be included in our costs.

-After the first fix installation, all patching and making good (if required) is to be carried out by others (e.g., plastering, decorating, etc.). MAD About Electrics has made no allowance for this work.

-Any rubbish or waste related to the works is the customer's responsibility. If we are asked to dispose of the rubbish or waste, there will usually be an additional cost. The cost of this works out to around £10 plus VAT per Gorilla bucket taken from the site and disposed of. If there is anything you would like Mad About Electrics to dispose of, please advise one of our staff before starting our work.

-Due to the nature of our work, there will usually be dust and debris relating to our jobs that is typically unavoidable. MAD About Electrics will attempt to cover the areas affected by our work with dustsheets. We will also try to hoover/sweep up most of the dust and debris once our work has been completed. If any items you are concerned about are affected by the works, they must be removed from the site before we attend to carry out the works. If you have any concerns, please inform our staff before any work has been carried out. MAD About Electrics will not be liable for any damage caused to the customer's equipment/belongings caused by dust and debris from the associated works.

-If this build qualifies for reduced (0%, 5%, or 15%) VAT, the final invoice will reflect this following appropriate paperwork. The client must inform MAD About Electrics if the invoice has a reduced VAT rate before carrying out any work. 

-Our electricians will retain all instructions for any installed items supplied by MAD About Electrics. Upon completion of the work, we will hand this information to the client. Likewise, any information for installed items supplied by the client or other trades will be passed back to the relevant people.

-If any additional electrical works are required and/or requested, we will provide a separate or modified estimate for them. These works will not be carried out until we have written or verbal instruction or agreement from the customer accepting the additional costs unless we receive instruction from the client to carry out the work on a time and materials basis. 

-The estimate does not include any allowance for investigating or repairing existing electrical faults. However, if there are existing electrical faults, we will inform the client and discuss how the client would like to proceed.

Data Protection and Privacy

All information, mail messages and other data stored on MAD About Electrics computer system will always be treated as private and solely the client's property. It will not be duplicated, copied, reproduced, or viewed publicly in any way except with express or implied permission of the client and/or for the purpose of MAD About Electrics backup services and/or providing the client with the Services and/or for Mad About Electrics own internal purposes such as market research.

Design

-Any design information carried out or performed by MAD About Electrics remains copyrighted and is offered on the basis that MAD About Electrics will only carry out the works.

Intellectual Property

All design rights and other intellectual and industrial property rights relating to our website and other media produced by MAD About Electrics are and shall remain the property of MAD About Electrics.

Commencement of Work

Upon commencement of work on-site, the client agrees to the terms and conditions laid out by MAD About Electrics in our terms and conditions. 

Travelling to Site

-Working time includes travelling where it is an integral part of the job, for example, when travelling to your property or a supplier to pick up materials for your job. This includes travel during regular working hours and between sites or clients since travelling is essential to the work.

Mobile Phones

-Our engineers will sometimes have to take business-related calls whilst they are at your premises. We will do our best to keep this to a minimum.

Testing, Certification and Part P Notification

-All test certificates are the property of Mad About Electrics until payment has been made in full. MAD About Electrics will hold them until payment has been made and received in full.

-If required, Part P notification will be made to the NIC EIC via their online registration service when payment has been received in full.

OZEV EV Charge Point Installations

-The estimate is based on the property having a working internet connection, a spare way in your broadband router for the data hub if required, and a spare 13amp socket to plug the data hub in. If not, additional costs incurred by Mad About Electrics will be passed onto the client. 

Grants

-If MAD About Electrics is claiming a grant on behalf of the client (from the OZEV for EV Charge Points, for example), this will be deducted from our invoice once the grant has been approved by the relevant people and received by Mad About Electrics. However, until the grant has been received and paid in full, the client remains responsible for all costs relating to any labour or materials that MAD About Electrics has supplied.

Solar and/or Battery Work

Please be advised that due to the expenses associated with high-value materials and other costs related to this work, and in adherence to RECC guidelines for deposits and payments, we will be invoicing the work in the following format:

Solar or Solar & Battery Installations:

-20% deposit to accept our proposal and begin the DNO application, planning of the installation (scaffold, roofer and our electricians) and ordering of materials

-40% on delivery of goods to your property, our workshop, or our local wholesalers

-40% on completion of works, including any additional works or modifications to the original estimate/proposal as agreed with the client.

Battery Only

-50% deposit to accept our proposal and begin the DNO application, planning of the installation (scaffold, roofer and our electricians) and ordering of materials

-50% on completion of works, including any additional works or modifications to the original estimate/proposal as agreed with the client.

Certification and documentation will be released to the client once all invoices have been paid in full for both Solar & Battery and Battery only installations

Invoicing and Payment

a)  Payment can be made in one of 3 ways:

1) Online banking (BACS): This is our preferred payment method and is usually free. Our payment details (sort code and account number) are usually shown at the bottom right of your invoice.

2) Debit and Credit Card Payments: We also offer a simple, hassle-free card payment option powered by STRIPE. Please note that STRIPE charges a small processing fee for using their payment service. This fee will automatically be added to the total amount due for card payments over £500. The fee is displayed on the payment page before you input your card details so you know what it will be. If you do not want to pay the processing fee, please pay by online banking.

3) You can pay by cheque. Cheques should be made payable to MAD About Electrics Limited. 

b)  New first-time customers will usually be required to pay a 25% advance payment deposit (fully refundable upon cancellation of works) to secure contractual commitments between MAD About Electrics and the customer. 

c)  Unless both parties agree in writing, payment in full must be made to MAD About Electrics upon completion of the specified work as per the terms on our invoice.

d)  Our estimate specifies the price for the goods and services. If no estimates were given before work commenced, Goods and Services would be charged at the rates shown on the website.

e)  Our payment terms, stated on our invoice, are seven days from the date the invoice is created. Full payment must be made for all labour and materials supplied by MAD About Electrics within seven days, at the latest, from the invoice due date. Please do not ask us to carry out the work if you do not intend to pay within our 7-day terms. By asking us to carry out any work, you have agreed to these terms.

f)  Stage payments will be requested where planned works take longer than 30 days.  We reserve the right to request from you stage payments when work takes longer than 30 days. 

g)  Unless otherwise agreed in writing by Mad About Electrics, payment for any Goods or Services shall be due upon the date of invoice.

h)  Late payment will invalidate any discounts agreed upon.

i)  If the client fails to make any payment on the day of it becoming due, MAD About Electrics shall be entitled to (a) charge interest at the statutory rate of 8% above the Bank of England base rate accrued on a daily basis as well before and after judgment on the outstanding amounts from the due date to the date of payment; (b) cease any uncompleted work without any liability to the client.

j)  Invoices not settled by 30 days after the due date will be passed to a debt recovery agency and incur an administration fee of £25.

k)  Payments that have been rejected will be subject to a £25 administration fee as well as any other costs incurred.

l)  Retention fees: In the event that there is a retention fee on a contract, and for unforeseeable circumstances, the main contractor changes or no longer manages the project, the client will be solely responsible for any outstanding payments. This includes any outstanding retention fees owed to Mad About Electrics at the end of the agreed defects period. 

Warranty on Electrical Work

-MAD About Electrics warrants its installation work to be defect-free for twelve months from the installation date. Such cover does not extend to goods not supplied by Mad About Electrics, physical damage to products, or any instance where the original installation has been altered or tampered.

The manufacturer’s warranty will only be honoured if the equipment has been serviced regularly to the manufacturer's recommendations.

-Where the Client supplies Goods or materials, Mad About Electrics accept no responsibility for any defects or damage and offers no guarantee for these Goods or materials.

Warranty on Solar and Battery Installation Work

-Our work is backed up by a 2-year IWA workmanship warranty

Lamps supplied and installed by MAD About Electrics are covered by the following warranty:

-LED lamps have a manufacturer warranty on parts but not labour, usually 2 years. 

-Halogen lamps, due to their characteristics and unpredictable life span, carry no warranty on parts or labour.

-All other lamps will be assessed on usage and installation specifics and agreed with the customer should a warranty claim be required.

Risk and Title of Goods and Property

a)  The risk for all goods supplied shall be passed on to the client upon delivery.

b)  All goods supplied shall remain the property of MAD About Electrics until all sums due have been paid in full in accordance with these terms and conditions. 

c)  The client is responsible for ensuring that the property is insured for the duration of the installation work.

d)  Where the Goods are faulty or do not comply with the contract, the client must notify MAD About Electrics within one week of delivery, and the client shall be entitled to replacement Goods. After one week, the client shall be deemed to have accepted the Goods and shall not be entitled to reject them after that time.

e)  The client shall make all arrangements to take delivery of Goods whenever they are tendered for delivery.

f)  Should payment not be made in accordance with these Terms and Conditions, MAD About Electrics reserves the right (and shall be allowed access by the client) to remove any Goods or materials supplied or fitted by MAD About Electrics. MAD About Electrics will not bear the cost of any damage caused by such removal. 

Dispute Resolution

-In the event of a dispute, mediation is the preferred resolution method.

The NIC EIC Platinum Promise is a scheme all NIC EIC Approved Contractors and domestic installers are part of. It demonstrates our commitment to our customers to ensure that our installation work is safe and meets the required building regulations. The Platinum Promise will protect you should installation work undertaken by a NIC EIC registered contractor not meet the required building regulations or installation standards. More information is available on the NIC EIC website.

Governing Law

-These Terms and Conditions shall be governed by and construed in accordance with the law of England, and the parties hereby submit to the exclusive jurisdiction of the English courts.

-These Terms and Conditions shall not affect the client's statutory rights as a Consumer.